DELIVERY POLICY

• Overview
  • This Delivery Policy outlines how Carpenter Media Group and its related companies distributes print newspapers, digital subscriptions, and advertising content across the United States. It defines delivery methods, service expectations, and customer responsibilities.
• Print Newspaper Delivery
  • Delivery Areas
    • Print delivery is available in designated service areas across the United States.
    • Availability may vary based on location, carrier routes, and distribution logistics.
    • Customers can confirm service eligibility during signup or by contacting customer support.
  • Delivery Schedule
    • The delivery schedule varies by publication. Customers can confirm the delivery schedule for the publication during signup or by contacting customer support.
  • Delivery Methods
    • Home delivery via independent carriers or company-managed routes.
    • Mail delivery via the United States Postal Service (USPS) in areas without carrier service.
  • Delivery Delays
    • Delivery may be delayed due to:
      • Severe weather conditions.
      • Natural disasters or emergencies.
      • Carrier disruptions or labor shortages.
      • Postal service delays (for mailed copies).
    • Carpenter Media Group and its related companies will make reasonable efforts to resume timely delivery as soon as possible.
• Digital Subscription Delivery
  • Access
    • Digital content is delivered via the company website, mobile apps, or authorized platforms.
  • System Requirements
    • Users are responsible for maintaining compatible devices, internet access, and updated software.
  • Carpenter Media Group and its related companies are not responsible for access issues caused by user hardware or connectivity problems.
• Advertising Delivery
  • Print Advertising Distribution
    • Print advertisements are delivered according to the scheduled publication date and edition.
    • Distribution reach depends on circulation, geographic targeting, and print run quantities.
    • Advertisers will be notified of publication schedules prior to placement.
  • Digital Advertising Distribution
    • Digital ads are delivered through websites, mobile apps, newsletters, and partner platforms.
    • Campaigns begin on the agreed start date and run for the contracted duration.
    • Delivery metrics (e.g., impressions) are subject to normal variations in traffic and audience behavior.
  • Proof and Confirmation
    • Advertisers may request proofs prior to publication where applicable.
    • Confirmation of ad delivery may include tear sheets, screenshots, or campaign reports.
• Print Subscriptions
  • Customers should report missed deliveries within 48 hours.
  • Replacement copies may be delivered when available, or service extensions may be issued.
• Digital Access Issues
  • Customers experiencing access problems should contact support promptly.
  • Technical teams will work to resolve issues within a reasonable timeframe.
• Advertising Issues
  • Advertisers must report delivery discrepancies within 5 business days of the scheduled run date.
  • Verified issues may result in re-delivery, credits, or other remedies per company policy.
• Customer Responsibilities
  • Customers and advertisers are responsible for:
    • Providing accurate delivery and contact information.
    • Ensuring safe and accessible delivery locations.
    • Reviewing ad proofs carefully before approval.
• Service Interruptions
  • Carpenter Media Group and its related companies are not liable for delays or failures caused by circumstances beyond its control, including but not limited to acts of God, government actions, strikes, or infrastructure failures.
• Changes to Delivery Policy
  • Carpenter Media Group and its related companies reserve the right to modify this Delivery Policy at any time.

The above policy applies to the following Carpenter Media Group organizations:

1. Thomasville Times Enterprise
2. Dalton Daily Citizen
3. The Union Recorder
4. The Moultrie Observer
5. Tifton Gazette
6. Valdosta Daily Times